What should I do if I’m in an auto accident?
Make sure everyone is safe and get medical help if anyone needs it. Call the police, swap information with the other driver, and take photos if it’s safe to. Report it to your insurance company (and the other driver’s, if they were at fault), and ask your adjuster about rental coverage. If your vehicle can’t be driven, call us and we’ll coordinate a tow to the shop with a towing company. We don’t tow vehicles ourselves. Then bring us your claim number and we’ll work with your insurance from there.
Do I have the right to choose where my car gets repaired?
Yes. Your insurance company may suggest a shop, but the choice is yours, and we work with all insurance companies. If our estimate and your insurer’s estimate don’t match, we’ll work it out with your adjuster before repairs start.
Can you match my vehicle’s paint color?
In most cases, yes. We use a computerized paint-matching system. Very old, faded or custom paint can be harder to match, and we’ll tell you up front if yours is one of those.
Do I have to pay my insurance deductible?
It depends on your policy. If you’re claiming on your own collision coverage, you’ll usually pay your deductible. If the other driver was at fault and their insurance is paying, you often won’t. Your adjuster can tell you for sure.
Who do I pay my deductible to?
If you owe a deductible, you pay it to us when you pick up your vehicle. We take cash, debit, Visa, Mastercard, Discover and American Express.
Can I get other service work done on my vehicle while it is in the body shop?
Usually, yes. Mechanical work is done by Nguyen’s Auto, the family’s repair shop at the same address. Just tell us what else it needs when you drop it off.